Frequently Asked Questions

How long until my order arrives?

Orders are usually shipped within 5 business days (unless otherwise noted). As soon as your shipping label is created, you’ll get an email with tracking details. If it’s been more than 5 business days and you haven’t received your tracking info, please send through an email to followthegypsy.info@gmail.com and I’ll get onto it asap for you.

Why can’t I find the piece I’m looking for?

We’re a small label creating unique, one-off treasures. Each piece is custom dyed and crafted just once, so when it sells out, that’s it—no restocks, no repeats, just a little slice of colour magic that’s truly yours.

Do you take custom orders?

Unfortunately, because ice dyeing creates colours and patterns that are a little unpredictable, I don’t offer custom orders. Each piece turns out unique, which makes it tricky to guarantee the exact look a customer is after.

What about wholesale orders?

As a one-woman show, I don’t usually have the capacity for large wholesale orders. If there’s something specific you’d love for your shop, though, feel free to reach out—I’m always happy to chat and see if we can make it work.

If you’ve got any other questions please email us at followthegypsy.info@gmail.com